Staff training and development

Staff training

The training of staff and their acquisition of new skills are of key importance for the implementation of the Group's strategy. The volume of best practices transfer and internal functional trainings has increased in support of the unification of business standards and the redesign of business processes, with the leading role played by Zavarovalnica Triglav The training policy is carried out in accordance with the training and education plan aimed at improving the competencies and skills of individual groups of employees.

In granting the scholarships, Zavarovalnica Triglav followed its medium-term recruiting needs and entered into scholarship contracts with six promising university students. However, the number of trainees slightly decreased, including Zavarovalnica Triglav's scholarship holders who completed their studies.

The number of employees involved in work-study was slightly reduced. However, with every tenth employee involved, work study continued to account for 10.5% of the total staff and as many as 39 employees (15%) completed their studies.

Number of training participants in Zavarovalnica Triglav in 2011, 2010 and 2009

Training type

2011

2010

2009

Index 2011/2010

Index 2010/2009

Scholarships

28

31

40

90

78

Work study

253

288

284

88

101

Trainees

14

17

9

82

189

Probationers

57

46

76

124

61

External training

503

504

450

100

112

In-house training

9,150

8,795

8,586

104

102

TOTAL

10,005

9,681

9,445

103

102

The total number of training programme participants rose by 3% compared to 2010. In accordance with the long-term orientation, the volume of external functional training accounted for only 5% of total functional training, while the number of participants was nearly the same. In in-house training, compared to the previous year, the number of hours was almost the same and the number of participants slightly higher. In-house training courses in Zavarovalnica Triglav were also attended by employees from other companies of the Triglav Group and colleagues from external agencies. These primarily covered specialised insurance topics, sales techniques, IT, foreign languages and legally required training, as well as the programmes of the Triglav Academy, designed for managers, sales agents/officers and loss adjusters.

An eight-month course at the Triglav International Business Academy was concluded in May 2011, with 26 promising Triglav Group employees participating.

Professional in-house training in the parent company was introduced to the staff of subsidiaries. The first three-week professional training under mentorship was organised for 12 selected participants.

Number of functional training hours per employee in 2011, 2010 and 2009

 

2011

2010

2009

Index 2011/2010

Index 2010/2009

Total number of participants in functional training

9,653

9,299

9,036

104

103

Number of participants in external training

503

504

450

100

112

Number of participants in in-house training

9,150

8,795

8,586

104

102

Total number of functional training hours

75,373

76,249

75,397

99

101

Number of functional training hours per employee

31.4

31.2

30.0

101

104

Internal consolidation of Zavarovalnica Triglav and the Triglav Group is accompanied by a growing volume of functional training. Compared to 2010 the number of participants in this form of training was 4% higher, but the umber of functional training hours per employee was 1% lower. Thanks to the large number of hours of (and participants in) the in-house training, carried out by internal lecturers and trainers, e-learning and a rational approach to the conduct of in-house training provided by external lecturers, training costs were 7% lower than in the preceding year. Total training costs amounted to EUR 1.3 million and costs per employee were EUR 540 (index 94).

Training costs of Zavarovalnica Triglav in 2011, 2010 and 2009

 

2011

2010

2009

Index 2011/2010

Index 2010/2009

Total costs*

1,295,396

1,395,797

1,197,013

93

117

Costs per employee

540

572

476

94

120

Costs per participant

142

144

127

98

114

* data include both direct (scholarships, grants, tuition fees, work study costs, probationer pay and payments to external in in-house trainers) and indirect training costs (travel costs in Slovenia and abroad, subsistence and overnight stay allowances related to training)

Management by objectives and annual development interviews

Regular annual interviews are part of management by objectives. The employees, in cooperation with their superiors, set their objectives for the current business year and the activities for the improved appraisal of their competencies. Employees with special authorisations also had annual appraisal interviews with their superiors, since the performance related part of their salaries (incentive bonus) depends on such appraisals.

Measurement of the organisational climate

The fourth measurement of the organisational climate in Zavarovalnica Triglav, conducted in 2011, showed that positive climate prevails in the Company. The average level (3.61) is above the Slovene average and increased by 0.03 in comparison to the last measurement in 2009.

Employees have a high attitude to quality; they are loyal to the organisation, motivated and engaged. Internal relations have improved, especially communication to and dialog with the superiors. Learning and professional competence are improving and the staff is well informed of the strategic orientation.

The measurement of the organisational climate indicated some challenges presented in a lower response rate of employees in the survey, insufficiently effective and recognised remuneration and career development systems, and insufficient understanding of the business operations of the Triglav Group. Measures for improving the results were adopted by the Management Board.

The organisational climate was also measured in all companies of the Triglav Group for the first time. The average level is somewhat lower than that of Zavarovalnica Triglav (3.57), while the strengths and challenges are similar to those in the parent company.

Organisational climate in Zavarovalnica Triglav

 

 
 
 
 
 
 
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