7.11 Acquisition costs and other operating expenses

Acquisition costs and other operating expenses

		in EUR
	2011	2010
Acquisition costs	130,633,388	132,463,862
Other operating costs	72,674,935	75,672,113
Claim handling costs*	27,051,459	27,293,056
Costs of asset management**	4,457,480	4,468,219
Operating expenses from non-insurance operations***	51,580,768	53,241,072
TOTAL	286,398,030	293,138,322

* Claim handling costs are disclosed as a part of gross claims incurred.
** Costs of asset management are disclosed as financial expenses.
*** Operating expenses from non-insurance operations are disclosed as other expenses.

Documents

Acquisition costs and other operating expenses (XLS / 20.00 kB)

Gross operating expenses by nature and business segment in 2011

						in EUR
	Non-life insurance	Life insurance	Health insurance	Total costs of insurance operations	Costs of non-insurance operations	TOTAL
1. Acquisition costs (fees and charges)	22,398,579	7,427,193	1,100,645	30,926,417	0	30,926,417
2. Cost of goods sold	0	0	0	0	24,487,665	24,487,665
3. Depreciation of operating assets	8,250,860	1,417,868	410,098	10,078,826	1,519,769	11,598,595
4. Labour costs	101,866,040	17,537,707	3,082,402	122,486,149	13,709,451	136,195,600
- wages and salaries	71,964,627	12,651,387	2,199,129	86,815,143	9,337,651	96,152,794
- social security and pension insurance costs	17,503,908	2,502,390	384,435	20,390,733	2,261,332	22,652,065
- other labour costs	12,397,505	2,383,930	498,838	15,280,273	2,110,468	17,390,741
5. Costs of services provided by natural persons other than SPs, including related taxes	2,631,096	326,048	86,014	3,043,158	0	3,043,158
6. Other operating costs	57,611,957	12,793,024	3,469,465	73,874,446	15,363,047	89,237,493
- costs of entertainment, advertising, trade shows	14,073,868	3,006,432	402,636	17,482,936	0	17,482,936
- costs of material and energy	6,264,219	1,102,880	176,540	7,543,639	2,386,304	9,929,943
- maintenance costs	5,439,806	2,166,404	920,901	8,527,111	0	8,527,111
- reimbursement of labour-related costs	4,190,265	604,740	90,479	4,885,484	0	4,885,484
- costs of intellectual and personal services	3,061,473	646,495	109,676	3,817,644	0	3,817,644
- membership fees and charges	1,961,434	560,636	101,451	2,623,521	0	2,623,521
- costs of services - transport and communications	3,585,162	1,059,765	451,258	5,096,185	0	5,096,185
- costs for insurance premiums	1,728,705	248,623	24,920	2,002,248	0	2,002,248
- payment transaction costs and banking services	2,444,701	1,248,696	287,235	3,980,632	0	3,980,632
- rents	6,448,076	932,602	312,305	7,692,983	0	7,692,983
- costs of professional training services	801,460	186,551	52,189	1,040,200	0	1,040,200
- other costs of services	7,612,788	1,029,200	539,875	9,181,863	12,976,743	22,158,606
TOTAL OPERATING EXPENSES	192,758,532	39,501,840	8,148,624	240,408,996	55,079,932	295,488,928
Consolidation adjustments	-1,973,618	-2,343,447	-1,274,669	-5,591,734	-3,499,164	-9,090,898
TOTAL OPERATING EXPENSES	190,784,914	37,158,393	6,873,955	234,817,262	51,580,768	286,398,030

Documents

Gross operating expenses by nature and business segment in 2011 (XLS / 30.00 kB)

Operating expenses by nature and function in 2011

						in EUR
	TOTAL	Cost of contract acquisition	Claim handling costs*	Costs of asset management**	Other operating expenses	Costs of non-insurance operations
1. Acquisition costs (fees and charges)	30,926,417	28,759,749	10,185	3	2,156,480	0
2. Cost of goods sold	24,487,665	0	0	0	0	24,487,665
3. Depreciation of operating assets	11,598,595	3,768,743	1,360,918	286,235	4,662,930	1,519,769
4. Labour costs	136,195,600	64,153,649	19,097,691	2,820,239	36,414,570	13,709,451
- wages and salaries	96,152,794	45,195,525	13,471,487	2,131,586	26,016,545	9,337,651
- social security and pension insurance costs	22,652,065	10,932,949	3,018,003	365,695	6,074,086	2,261,332
- other labour costs	17,390,741	8,025,175	2,608,201	322,958	4,323,939	2,110,468
5. Costs of services provided by natural persons other than SPs, including related taxes	3,043,158	1,461,815	838,708	4,211	738,424	0
6. Other operating expenses	89,237,493	36,406,714	5,743,957	1,346,792	30,376,983	15,363,047
- costs of entertainment, advertising, trade shows	17,482,936	15,068,714	78,198	28,374	2,307,650	0
- costs of material and energy	9,929,943	3,544,580	1,246,610	121,069	2,631,380	2,386,304
- maintenance costs	8,527,111	1,911,380	792,786	262,825	5,560,120	0
- reimbursement of labour-related costs	4,885,484	3,750,931	193,939	119,439	821,175	0
- costs of intellectual and personal services	3,817,644	744,662	560,597	418,871	2,093,514	0
- membership fees and charges	2,623,521	994,542	156,884	139,312	1,332,783	0
- costs of services - transport and communications	5,096,185	2,492,008	616,672	75,392	1,912,113	0
- costs for insurance premiums	2,002,248	640,942	426,507	23,760	911,039	0
- payment transaction costs and banking services	3,980,632	1,280,203	46,645	42,812	2,610,972	0
- rents	7,692,983	4,172,865	571,118	26,661	2,922,339	0
- costs of professional training services	1,040,200	368,291	139,822	25,735	506,352	0
- other costs of services	22,158,606	1,437,596	914,179	62,542	6,767,546	12,976,743
TOTAL OPERATING EXPENSES	295,488,928	134,550,670	27,051,459	4,457,480	74,349,387	55,079,932
Consolidation adjustments	-9,090,898	-3,917,282			-1,674,452	-3,499,164
TOTAL OPERATING EXPENSES	286,398,030	130,633,388	27,051,459	4,457,480	72,674,935	51,580,768

Documents

Operating expenses by nature and function in 2011 (XLS / 29.00 kB)

Gross operating expenses by nature and business segment in 2010

						in EUR
	Non-life insurance	Life insurance	Health insurance	Total costs of insurance operations	Costs of non-insurance operations	TOTAL
1. Acquisition costs (fees and charges)	19,969,054	7,454,637	1,449,267	28,872,958	0	28,872,958
2. Cost of goods sold	0	0	0	0	27,122,451	27,122,451
3. Depreciation of operating assets	7,818,809	1,731,276	497,996	10,048,081	1,183,681	11,231,762
4. Labour costs	107,462,541	18,245,297	3,370,341	129,078,178	12,827,767	141,905,945
- wages and salaries	75,042,487	13,019,567	2,624,233	90,686,287	9,237,829	99,924,116
- social security and pension insurance costs	18,172,376	2,669,039	422,891	21,264,306	1,508,220	22,772,526
- other labour costs	14,247,677	2,556,690	323,217	17,127,585	2,081,718	19,209,303
5. Costs of services provided by natural persons other than SPs, including related taxes	3,252,646	399,646	131,030	3,783,322	0	3,783,322
6. Other operating costs	57,374,623	12,271,206	4,660,532	74,306,361	14,947,452	89,253,813
- costs of entertainment, advertising, trade shows	14,553,931	2,765,657	545,084	17,864,671	0	17,864,671
- costs of material and energy	6,251,450	1,262,284	188,734	7,702,468	1,971,015	9,673,483
- maintenance costs	5,593,884	1,926,923	1,259,920	8,780,727	0	8,780,727
- reimbursement of labour-related costs	4,954,104	721,951	120,013	5,796,068	0	5,796,068
- costs of intellectual and personal services	1,947,079	519,655	301,918	2,768,653	0	2,768,653
- membership fees and charges	3,077,208	562,432	114,931	3,754,571	0	3,754,571
- costs of services - transport and communications	3,936,276	928,616	475,393	5,340,285	0	5,340,285
- costs for insurance premiums	1,570,868	266,370	13,092	1,850,330	0	1,850,330
- payment transaction costs and banking services	2,525,540	1,302,811	268,006	4,096,357	0	4,096,357
- rents	4,730,447	906,691	895,444	6,532,582	0	6,532,582
- costs of professional training services	810,401	202,545	57,104	1,070,049	0	1,070,049
- other costs of services	7,423,437	905,271	420,892	8,749,600	12,976,437	21,726,037
TOTAL OPERATING EXPENSES	195,877,673	40,102,061	10,109,166	246,088,900	56,081,351	302,170,251
Consolidation adjustments	-1,596,277	-2,569,594	-2,025,778	-6,191,649	-2,840,279	-9,031,929
TOTAL OPERATING EXPENSES	194,281,396	37,532,467	8,083,388	239,897,251	53,241,072	293,138,322

Documents

Gross operating expenses by nature and business segment in 2010 (XLS / 30.00 kB)

Operating expenses by nature and function in 2010

						in EUR
	TOTAL	Acquisition costs	Claim handling costs	Costs of asset management	Other operating expenses	Costs of non-insurance operations
1. Acquisition costs (fees and charges)	28,872,958	26,363,631	99,602	5,296	2,404,431	0
2. Cost of goods sold	27,122,451	0	0	0	0	27,122,451
3. Depreciation of operating assets	11,231,762	3,163,976	1,466,026	305,243	5,112,835	1,183,681
4. Labour costs	141,905,945	68,081,745	19,181,717	3,215,115	38,599,601	12,827,767
- wages and salaries	99,924,116	48,221,952	13,369,190	2,344,098	26,751,048	9,237,829
- social security and pension insurance costs	22,772,526	10,988,343	3,036,740	391,846	6,847,376	1,508,220
- other labour costs	19,209,303	8,871,450	2,775,787	479,170	5,001,177	2,081,718
5. Costs of services provided by natural persons other than SPs, including related taxes	3,783,322	1,688,529	1,129,727	27,572	937,494	0
6. Other operating expenses	89,253,813	37,097,020	5,415,985	1,079,936	30,713,420	14,947,452
- costs of entertainment, advertising, trade shows	17,864,671	15,754,857	142,444	50,160	1,917,211	0
- costs of material and energy	9,673,483	3,671,401	1,136,892	100,004	2,794,171	1,971,015
- maintenance costs	8,780,727	2,029,935	837,091	210,908	5,702,792	0
-reimbursement of labour-related costs	5,796,068	4,403,453	267,568	111,597	1,013,451	0
- costs of intellectual and personal services	2,768,653	660,900	243,063	323,018	1,541,672	0
- membership fees and charges	3,754,571	1,662,549	225,255	46,126	1,820,640	0
- costs of services - transport and communications	5,340,285	2,513,379	733,572	73,512	2,019,822	0
- costs for insurance premiums	1,850,330	593,209	308,274	38,748	910,099	0
- payment transaction costs and banking services	4,096,357	869,038	80,384	18,209	3,128,725	0
- rents	6,532,582	3,015,738	315,220	23,261	3,178,362	0
- costs of professional training services	1,070,049	441,445	147,892	40,023	440,689	0
- other costs of services	21,726,037	1,481,116	978,329	44,371	6,245,785	12,976,437
TOTAL OPERATING EXPENSES	302,170,251	136,394,901	27,293,056	4,633,162	77,767,781	56,081,351
Consolidation adjustments	-9,031,929	-3,931,039	0	-164,942	-2,095,668	-2,840,279
TOTAL OPERATING EXPENSES	293,138,322	132,463,862	27,293,056	4,468,220	75,672,113	53,241,072

Documents

Operating expenses by nature and function in 2010 (XLS / 29.00 kB)

Financial statements

7.11 Acquisition costs and other operating expenses

Acquisition costs and other operating expenses

Documents

Gross operating expenses by nature and business segment in 2011

Documents

Operating expenses by nature and function in 2011

Documents

Gross operating expenses by nature and business segment in 2010

Documents

Operating expenses by nature and function in 2010

Documents