7.11 Acquisition costs and other operating expenses

Acquisition costs and other operating expenses

 

 

in EUR

 

2011

2010

 Acquisition costs

130,633,388

132,463,862

 Other operating costs

72,674,935

75,672,113

 Claim handling costs*

27,051,459

27,293,056

 Costs of asset management**

4,457,480

4,468,219

Operating expenses from non-insurance operations***

51,580,768

53,241,072

 TOTAL

286,398,030

293,138,322

* Claim handling costs are disclosed as a part of gross claims incurred.
** Costs of asset management are disclosed as financial expenses.
*** Operating expenses from non-insurance operations are disclosed as other expenses.

 

Documents

 
 
 

Gross operating expenses by nature and business segment in 2011

 

 

 

 

 

 

in EUR

 

Non-life insurance

Life insurance

Health insurance

Total costs of insurance operations

Costs of non-insurance operations

TOTAL

1. Acquisition costs (fees and charges)

22,398,579

7,427,193

1,100,645

30,926,417

0

30,926,417

2. Cost of goods sold

0

0

0

0

24,487,665

24,487,665

3. Depreciation of operating assets

8,250,860

1,417,868

410,098

10,078,826

1,519,769

11,598,595

4. Labour costs

101,866,040

17,537,707

3,082,402

122,486,149

13,709,451

136,195,600

 -   wages and salaries

71,964,627

12,651,387

2,199,129

86,815,143

9,337,651

96,152,794

 -   social security and pension insurance costs

17,503,908

2,502,390

384,435

20,390,733

2,261,332

22,652,065

 -  other labour costs

12,397,505

2,383,930

498,838

15,280,273

2,110,468

17,390,741

5. Costs of services provided by natural persons other than SPs, including related taxes

2,631,096

326,048

86,014

3,043,158

0

3,043,158

6. Other operating costs

57,611,957

12,793,024

3,469,465

73,874,446

15,363,047

89,237,493

 - costs of entertainment, advertising, trade shows

14,073,868

3,006,432

402,636

17,482,936

0

17,482,936

 - costs of material and energy

6,264,219

1,102,880

176,540

7,543,639

2,386,304

9,929,943

 - maintenance costs

5,439,806

2,166,404

920,901

8,527,111

0

8,527,111

 - reimbursement of labour-related costs

4,190,265

604,740

90,479

4,885,484

0

4,885,484

 -  costs of intellectual and personal services

3,061,473

646,495

109,676

3,817,644

0

3,817,644

 -  membership fees and charges

1,961,434

560,636

101,451

2,623,521

0

2,623,521

 -  costs of services - transport and communications

3,585,162

1,059,765

451,258

5,096,185

0

5,096,185

 -  costs for insurance premiums

1,728,705

248,623

24,920

2,002,248

0

2,002,248

 -  payment transaction costs and banking services

2,444,701

1,248,696

287,235

3,980,632

0

3,980,632

 -  rents

6,448,076

932,602

312,305

7,692,983

0

7,692,983

 -  costs of professional training services

801,460

186,551

52,189

1,040,200

0

1,040,200

 - other costs of services

7,612,788

1,029,200

539,875

9,181,863

12,976,743

22,158,606

TOTAL OPERATING EXPENSES

192,758,532

39,501,840

8,148,624

240,408,996

55,079,932

295,488,928

Consolidation adjustments

-1,973,618

-2,343,447

-1,274,669

-5,591,734

-3,499,164

-9,090,898

TOTAL OPERATING EXPENSES

190,784,914

37,158,393

6,873,955

234,817,262

51,580,768

286,398,030

 
 
 

Operating expenses by nature and function in 2011 

 

 

 

 

 

 

in EUR

 

TOTAL  

Cost of contract acquisition

Claim handling costs*

Costs of asset management**

Other operating expenses

Costs of non-insurance operations

1. Acquisition costs (fees and charges)

30,926,417

28,759,749

10,185

3

2,156,480

0

2. Cost of goods sold

24,487,665

0

0

0

0

24,487,665

3. Depreciation of operating assets

11,598,595

3,768,743

1,360,918

286,235

4,662,930

1,519,769

4. Labour costs

136,195,600

64,153,649

19,097,691

2,820,239

36,414,570

13,709,451

 -  wages and salaries

96,152,794

45,195,525

13,471,487

2,131,586

26,016,545

9,337,651

 -  social security and pension insurance costs

22,652,065

10,932,949

3,018,003

365,695

6,074,086

2,261,332

 -  other labour costs

17,390,741

8,025,175

2,608,201

322,958

4,323,939

2,110,468

5. Costs of services provided by natural persons other
    than SPs, including related taxes

3,043,158

1,461,815

838,708

4,211

738,424

0

6. Other operating expenses

89,237,493

36,406,714

5,743,957

1,346,792

30,376,983

15,363,047

 - costs of entertainment,  advertising, trade shows

17,482,936

15,068,714

78,198

28,374

2,307,650

0

 -  costs of material and energy

9,929,943

3,544,580

1,246,610

121,069

2,631,380

2,386,304

-   maintenance costs

8,527,111

1,911,380

792,786

262,825

5,560,120

0

-   reimbursement of labour-related costs

4,885,484

3,750,931

193,939

119,439

821,175

0

-   costs of intellectual and personal services

3,817,644

744,662

560,597

418,871

2,093,514

0

-   membership fees and charges

2,623,521

994,542

156,884

139,312

1,332,783

0

-   costs of services - transport and communications

5,096,185

2,492,008

616,672

75,392

1,912,113

0

-   costs for insurance premiums

2,002,248

640,942

426,507

23,760

911,039

0

-   payment transaction costs and banking services

3,980,632

1,280,203

46,645

42,812

2,610,972

0

-   rents

7,692,983

4,172,865

571,118

26,661

2,922,339

0

-   costs of professional training services

1,040,200

368,291

139,822

25,735

506,352

0

-   other costs of services

22,158,606

1,437,596

914,179

62,542

6,767,546

12,976,743

TOTAL OPERATING EXPENSES

295,488,928

134,550,670

27,051,459

4,457,480

74,349,387

55,079,932

Consolidation adjustments

-9,090,898

-3,917,282

 

 

-1,674,452

-3,499,164

TOTAL OPERATING EXPENSES

286,398,030

130,633,388

27,051,459

4,457,480

72,674,935

51,580,768

 
 
 

Gross operating expenses by nature and business segment in 2010

 

 

 

 

 

 

in EUR

 

Non-life insurance

Life insurance

Health insurance

Total costs of insurance operations

Costs of non-insurance operations

TOTAL

1. Acquisition costs (fees and charges)

19,969,054

7,454,637

1,449,267

28,872,958

0

28,872,958

2. Cost of goods sold

0

0

0

0

27,122,451

27,122,451

3. Depreciation of operating assets

7,818,809

1,731,276

497,996

10,048,081

1,183,681

11,231,762

4. Labour costs

107,462,541

18,245,297

3,370,341

129,078,178

12,827,767

141,905,945

 -  wages and salaries

75,042,487

13,019,567

2,624,233

90,686,287

9,237,829

99,924,116

  -  social security and pension insurance costs

18,172,376

2,669,039

422,891

21,264,306

1,508,220

22,772,526

-   other labour costs

14,247,677

2,556,690

323,217

17,127,585

2,081,718

19,209,303

5. Costs of services provided by natural persons other
    than SPs, including related taxes

3,252,646

399,646

131,030

3,783,322

0

3,783,322

6. Other operating costs

57,374,623

12,271,206

4,660,532

74,306,361

14,947,452

89,253,813

-   costs of entertainment, advertising, trade shows

14,553,931

2,765,657

545,084

17,864,671

0

17,864,671

-   costs of material and energy

6,251,450

1,262,284

188,734

7,702,468

1,971,015

9,673,483

-   maintenance costs

5,593,884

1,926,923

1,259,920

8,780,727

0

8,780,727

-   reimbursement of labour-related costs

4,954,104

721,951

120,013

5,796,068

0

5,796,068

-   costs of intellectual and personal services

1,947,079

519,655

301,918

2,768,653

0

2,768,653

 -  membership fees and charges

3,077,208

562,432

114,931

3,754,571

0

3,754,571

-   costs of services - transport and communications

3,936,276

928,616

475,393

5,340,285

0

5,340,285

-   costs for insurance premiums

1,570,868

266,370

13,092

1,850,330

0

1,850,330

-   payment transaction costs and banking services

2,525,540

1,302,811

268,006

4,096,357

0

4,096,357

-   rents

4,730,447

906,691

895,444

6,532,582

0

6,532,582

-   costs of professional training services

810,401

202,545

57,104

1,070,049

0

1,070,049

-   other costs of services

7,423,437

905,271

420,892

8,749,600

12,976,437

21,726,037

TOTAL OPERATING EXPENSES

195,877,673

40,102,061

10,109,166

246,088,900

56,081,351

302,170,251

Consolidation adjustments

-1,596,277

-2,569,594

-2,025,778

-6,191,649

-2,840,279

-9,031,929

TOTAL OPERATING EXPENSES

194,281,396

37,532,467

8,083,388

239,897,251

53,241,072

293,138,322


 
 
 

 Operating expenses by nature and function in 2010 

 

 

 

 

 

 

in EUR

 

TOTAL   

Acquisition costs

Claim handling costs

Costs of asset management

Other operating expenses

Costs of non-insurance operations

1. Acquisition costs (fees and charges)

28,872,958

26,363,631

99,602

5,296

2,404,431

0

2. Cost of goods sold

27,122,451

0

0

0

0

27,122,451

3. Depreciation of operating assets

11,231,762

3,163,976

1,466,026

305,243

5,112,835

1,183,681

4. Labour costs

141,905,945

68,081,745

19,181,717

3,215,115

38,599,601

12,827,767

 -   wages and salaries

99,924,116

48,221,952

13,369,190

2,344,098

26,751,048

9,237,829

 -  social security and pension insurance costs

22,772,526

10,988,343

3,036,740

391,846

6,847,376

1,508,220

 -  other labour costs

19,209,303

8,871,450

2,775,787

479,170

5,001,177

2,081,718

5. Costs of services provided by natural persons other than SPs, including related taxes

3,783,322

1,688,529

1,129,727

27,572

937,494

0

6. Other operating expenses

89,253,813

37,097,020

5,415,985

1,079,936

30,713,420

14,947,452

-  costs of entertainment, advertising, trade shows

17,864,671

15,754,857

142,444

50,160

1,917,211

0

- costs of material and energy

9,673,483

3,671,401

1,136,892

100,004

2,794,171

1,971,015

- maintenance costs

8,780,727

2,029,935

837,091

210,908

5,702,792

0

-reimbursement of labour-related costs

5,796,068

4,403,453

267,568

111,597

1,013,451

0

- costs of intellectual and personal services

2,768,653

660,900

243,063

323,018

1,541,672

0

-   membership fees and charges

3,754,571

1,662,549

225,255

46,126

1,820,640

0

-  costs of services - transport and communications

5,340,285

2,513,379

733,572

73,512

2,019,822

0

-   costs for insurance premiums

1,850,330

593,209

308,274

38,748

910,099

0

-  payment transaction costs and banking services

4,096,357

869,038

80,384

18,209

3,128,725

0

-   rents

6,532,582

3,015,738

315,220

23,261

3,178,362

0

-   costs of professional training services

1,070,049

441,445

147,892

40,023

440,689

0

-   other costs of services

21,726,037

1,481,116

978,329

44,371

6,245,785

12,976,437

TOTAL OPERATING EXPENSES

302,170,251

136,394,901

27,293,056

4,633,162

77,767,781

56,081,351

Consolidation adjustments

-9,031,929

-3,931,039

0

-164,942

-2,095,668

-2,840,279

TOTAL OPERATING EXPENSES

293,138,322

132,463,862

27,293,056

4,468,220

75,672,113

53,241,072

 
 
 
 
 
 
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